Privacy Policy
Brixton Carpet Cleaners Privacy Policy
This Privacy Policy explains how Brixton Carpet Cleaners collects, uses, stores, and protects personal data for all customers and prospective customers within our service area. We are committed to handling your personal data in accordance with the UK General Data Protection Regulation and relevant data protection laws.
By using our carpet cleaning and related services, you acknowledge that you have read and understood this Privacy Policy.
Who We Are
Brixton Carpet Cleaners is a carpet and upholstery cleaning business serving residential and commercial customers in our local area. For the purposes of data protection laws, we act as the data controller in relation to the personal data we collect from you.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us. This may include:
Identification and contact details: name, address, property details relevant to the service, and other basic contact information such as your preferred communication channels.
Booking and service information: details of the services you request or receive, appointment dates and times, access instructions necessary to carry out the work, and notes relating to your service preferences.
Billing and payment information: records of payments and invoices. If you pay via card, we may use third-party payment processors and do not retain your full card details in our own systems.
Communication data: information you provide when you contact us, such as enquiries, feedback, complaints, and any follow-up correspondence.
Technical usage data: limited technical information relating to your use of our website or online forms, such as device type and basic usage analytics, where these are collected, for example, to keep our website secure and to understand how it is used.
How We Collect Your Data
We collect personal data directly from you when you:
Make an enquiry by phone, online form, or other channel.
Book or amend a service appointment.
Request a quote or ask for information about our services.
Provide feedback, a review, or make a complaint.
We may also collect limited information from publicly available sources, or from third parties such as payment processors, only where this is necessary for us to provide our services or meet our legal obligations.
Lawful Bases for Processing
We rely on one or more of the following lawful bases under data protection law when processing your personal data:
Contract: to take steps at your request before entering into a contract and to perform our contract with you, for example to schedule and deliver carpet cleaning services and to process your payments.
Legitimate interests: to pursue our legitimate business interests in running and improving our services, provided that your interests and fundamental rights do not override those interests. This can include record-keeping, responding to your enquiries, improving our customer service, and managing our business operations.
Legal obligation: to comply with legal or regulatory requirements, such as maintaining tax and accounting records.
Consent: where the law requires your consent for certain activities, such as particular types of marketing communications. When we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use your personal data to:
Provide, manage, and complete carpet cleaning and related services you request.
Arrange appointments, confirm bookings, and communicate any changes or updates.
Respond to your enquiries, feedback, and complaints.
Process payments and manage billing and invoices.
Keep internal records for administration, business planning, and reporting.
Improve our services, including quality control and staff training.
Where permitted, inform you about services or offers that may be relevant to you, subject to your communication preferences and applicable laws.
Data Sharing and Processors
We will not sell your personal data. We may share your data with carefully selected third parties, known as data processors, who help us deliver our services. These processors may include:
IT and hosting providers who store or maintain our systems and data.
Customer management or scheduling software providers who help us manage bookings and customer records.
Payment processing providers who handle card or electronic payments.
Professional advisers such as accountants who help us comply with legal obligations.
These third parties are only allowed to process your personal data in accordance with our instructions, for specified purposes, and are required to keep it secure and confidential. We may also share your personal data where this is required by law, for example with regulatory or law enforcement bodies.
International Transfers
Where any of our processors or service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as using standard contractual clauses approved under data protection law or ensuring that the recipient is covered by an equivalent protection regime.
Data Retention
We keep your personal data only for as long as is necessary for the purposes for which it was collected, and to meet legal, accounting, or reporting requirements.
Service and booking records: kept for a period that allows us to manage repeat services, address queries, and maintain accurate business records.
Financial and invoicing records: retained for the period required by tax and accounting laws.
Communications and enquiries: retained for a reasonable period to handle follow-up enquiries and to improve our services.
When personal data is no longer required, we take steps to delete it or anonymise it so that it can no longer be associated with an identifiable individual.
How We Protect Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures may include access controls, secure storage, staff training, and sensible data minimisation practices. While we take reasonable steps to safeguard your data, no system can be completely secure, and you should take care when providing personal information, especially over the internet.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These include:
Right of access: you can request confirmation of whether we hold personal data about you and obtain a copy of that data together with related information.
Right to rectification: you can request that we correct any inaccurate or incomplete personal data we hold about you.
Right to erasure: in certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we are not required to keep it.
Right to restriction of processing: you can request that we restrict the use of your data in certain situations, such as while we are considering a request to correct it.
Right to data portability: where legally applicable, you can ask to receive your personal data in a structured, commonly used and machine-readable format, and to have it transmitted to another controller.
Right to object: you can object to our processing of your personal data where we rely on legitimate interests, including any direct marketing activities, and we will stop processing unless we have compelling legitimate grounds to continue.
Right to withdraw consent: where we process your personal data based on your consent, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
Exercising Your Rights
If you wish to exercise any of your data protection rights, or if you have any questions about how we handle your personal data, you can contact us using the contact details provided on our website or other official communications. We may need to verify your identity before responding to your request to protect your privacy and security.
You also have the right to lodge a complaint with a data protection supervisory authority if you are unhappy with how we handle your personal data. We would, however, appreciate the chance to address your concerns directly in the first instance.
Privacy Policy Scope and Updates
This Privacy Policy applies to all Brixton Carpet Cleaners customers and prospective customers within our service area, including users of our website and those who contact us by other means. We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide.
Any changes will take effect when the updated Privacy Policy is made available. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.
