Terms And Conditions
Terms and Conditions for Brixton Carpet Cleaners
These Terms and Conditions set out the basis on which Brixton Carpet Cleaners provides carpet, upholstery and related cleaning services to residential and commercial clients. By booking a service, you agree to be bound by these Terms and Conditions, which form a legally binding agreement between you and Brixton Carpet Cleaners.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below.
Client means the person, company or organisation requesting the services.
Company means Brixton Carpet Cleaners, the provider of the services.
Services means carpet, upholstery and other cleaning services supplied by the Company as agreed with the Client.
Premises means the property or location where the Services are to be carried out.
Agreement means the contract between the Client and the Company comprising these Terms and Conditions and any written confirmation or quotation provided by the Company.
2. Scope of Services
The Company provides professional carpet cleaning, upholstery cleaning and related services as described in quotations or confirmations issued to the Client. The exact scope of Services, including the areas and items to be cleaned, will be agreed at the time of booking and confirmed in writing where appropriate.
The Company reserves the right to refuse or withdraw Services where it is not safe or reasonable to proceed, for example due to hazardous materials, unsafe access, or conditions beyond the reasonable control of the Company.
3. Booking Process
Clients may request a booking by contacting the Company and providing accurate information about the Premises, including property type, approximate room sizes, number of items to be cleaned, access arrangements and any known issues such as heavy soiling, stains or damage.
The Company will provide an estimated quotation based on the information supplied. All quotations are given in good faith but may be revised on site if the information originally provided by the Client is incomplete or inaccurate, or if the condition of the items or Premises differs materially from that described.
A booking is only considered confirmed once the Company has accepted the request and, where required, any stated deposit has been received from the Client. The Company may confirm bookings verbally or in writing.
The Client is responsible for ensuring that all necessary permissions are in place to allow the Company to access and carry out the Services at the Premises on the agreed date and time.
4. Access to the Premises
The Client must ensure that the Company has clear and safe access to the Premises at the agreed time, including suitable parking where reasonably possible. Any parking charges, congestion charges or access fees incurred in providing the Services may be added to the final invoice where agreed in advance.
If the Company is unable to gain access to the Premises at the appointed time, or if the Premises are not ready for the Services to be carried out, the visit may be treated as a late cancellation and a fee may be charged in accordance with the cancellation provisions set out below.
5. Client Responsibilities Before Cleaning
The Client is responsible for preparing the Premises before the arrival of the Company, unless otherwise agreed. This includes, as applicable, the following.
Removing small furniture, fragile items, valuables and personal belongings from the areas to be cleaned.
Ensuring that pets and children are kept away from the working area and equipment during the visit.
Informing the Company of any existing damage, stains, loose fittings, wear or defects in carpets, flooring, upholstery or fixtures that could affect the delivery of the Services.
The Company will use reasonable care when moving light furniture where agreed but does not undertake to move heavy items, electrical equipment, or items that may present a risk of damage or injury.
6. Pricing and Quotations
Prices are based on the information supplied by the Client and the Services requested. All prices are provided in pounds sterling and may be subject to applicable taxes where required by law.
Any quotation issued by the Company is valid for a limited period as stated in the quotation or, if no period is stated, for 30 days from the date of issue. The Company reserves the right to adjust prices if additional work is requested by the Client or if the scope of work changes after inspection of the Premises.
7. Payments and Invoicing
Unless otherwise agreed in writing, payment is due on completion of the Services on the day of the visit. The Company may accept payment by cash, bank transfer or other payment methods as made available by the Company from time to time.
For commercial Clients or repeat services, the Company may issue an invoice with payment terms specified on the invoice. If no specific terms are stated, payment shall be due within 7 days of the invoice date.
The Company reserves the right to require a deposit or prepayment for certain bookings, including large jobs or appointments outside regular service patterns. Any deposit requirements will be notified at the time of booking.
If the Client fails to make payment on the due date, the Company may charge interest on the overdue amount at the statutory rate plus any reasonable costs incurred in recovering the debt. The Company may also suspend further Services until all outstanding sums are paid in full.
8. Cancellations and Rescheduling
The Client may cancel or request to reschedule a booking by giving reasonable notice to the Company.
If the Client cancels or reschedules an appointment more than 48 hours before the scheduled start time, no cancellation fee will normally apply, unless a special order or non-refundable cost has already been incurred by the Company.
If the Client cancels or reschedules within 24 to 48 hours of the scheduled start time, the Company may charge a partial cancellation fee to cover administrative and scheduling costs.
If the Client cancels, reschedules or fails to provide access on the day of the appointment, the Company may charge up to 100 percent of the quoted service price as a late cancellation fee.
The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to extreme weather, staff illness, transport disruption or safety concerns at the Premises. In such cases, the Company will offer an alternative appointment date and will not be liable for any indirect losses arising from the change.
9. Service Standards and Limitations
The Company will perform the Services with reasonable skill and care, using suitable equipment and cleaning products appropriate for the task.
While the Company will use its professional efforts to achieve the best possible results, the Client acknowledges that the outcome of cleaning may be influenced by factors such as the age and condition of carpets and fabrics, type of stains, previous cleaning attempts, and material composition. Therefore, the Company does not guarantee the complete removal of all stains, odours or marks.
The Company may provide advice on drying times and aftercare. The Client is responsible for following any instructions given, including keeping areas well ventilated and avoiding walking on damp carpets where advised.
10. Damage and Liability
The Company will take reasonable care when providing the Services. If damage is caused as a direct result of the Companys negligence, the Company will, at its discretion, repair the damage, arrange a professional repair, or compensate the Client up to the value of the damaged item, taking into account fair wear and tear and depreciation.
The Client must notify the Company of any alleged damage or issue as soon as reasonably possible, and in any event within 48 hours of completion of the Services, providing details and evidence where available. The Company will investigate the matter and may arrange an inspection.
The Company shall not be liable for pre-existing damage, wear, discolouration, loose fittings, shrinkage caused by inherent defects, or any damage resulting from the Clients failure to disclose relevant information about the condition or material of carpets, rugs, upholstery or flooring.
Except where liability cannot be excluded by law, the Company shall not be liable for any indirect or consequential loss, loss of profit, loss of business or loss of opportunity suffered by the Client arising out of or in connection with the Services.
11. Insurance
The Company maintains insurance cover appropriate to the nature of its business. Details of the current insurance cover are available upon request. The existence of insurance does not extend or increase the Companys liability beyond that which is set out in these Terms and Conditions or required by law.
12. Waste Handling and Environmental Compliance
The Company will handle waste generated in the course of providing the Services in accordance with applicable UK waste management and environmental regulations.
Typical waste from carpet and upholstery cleaning may include used water, cleaning residues, packaging from products and limited quantities of solid waste such as lint and debris. The Company will dispose of such waste responsibly, using lawful channels and facilities.
The Client is responsible for informing the Company of any hazardous substances or contamination present at the Premises which could affect waste handling, such as chemical spills or biohazards. The Company reserves the right to refuse to handle or transport any waste that it reasonably believes to be hazardous or outside its normal service scope.
Where additional arrangements are required for the disposal of specific types of waste, this may be subject to extra charges, which will be notified to the Client in advance where reasonably possible.
13. Health and Safety
The Company will conduct its work in a manner consistent with applicable health and safety legislation and good industry practice. Staff will be instructed in safe use of equipment and cleaning agents.
The Client is required to provide a safe working environment, including safe access, adequate lighting and, where possible, the availability of running water and electricity. The Client must bring to the attention of the Company any known health and safety risks at the Premises.
14. Complaints and Service Issues
If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as reasonably possible, and in any event within 48 hours of completion. The Company will review the complaint and, where appropriate, may arrange a revisit to inspect and, if feasible, rectify the issue.
Any rectification or re-cleaning is provided as a gesture of goodwill and does not constitute an admission of liability unless expressly stated in writing by the Company.
15. Amendments to Terms and Conditions
The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, industry practice or the way the Company operates. The version of the Terms and Conditions in force at the time of the Clients booking will apply to that booking, unless a change is required by law or agreed with the Client.
16. Data Protection and Privacy
The Company will collect and use personal data provided by the Client for the purposes of administering bookings, providing Services, processing payments and handling queries or complaints. Personal data will be handled in accordance with applicable data protection legislation in the United Kingdom.
The Company will not sell or disclose personal data to third parties other than where required to provide the Services, to comply with the law, or with the Clients consent.
17. Force Majeure
The Company shall not be liable for any failure or delay in performing its obligations under the Agreement where such failure or delay results from events, circumstances or causes beyond its reasonable control. This may include, but is not limited to, extreme weather conditions, acts of God, strikes, transport disruptions, or public health emergencies.
18. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
19. Severability
If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable by a court or competent authority, that provision shall be severed to the extent necessary, and the remaining provisions shall continue in full force and effect.
20. Entire Agreement
These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the Client and the Company in relation to the Services. No other terms, conditions or representations, whether oral or written, shall be binding unless expressly agreed in writing by the Company.
